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AI Customer Support
Every ticket sorted, prioritized and routed — with a reply draft ready for review.
What’s included
Everything it can do for you.
- Ticket classification and priority
- Smart routing and assignment
- AI reply drafts
- Conversation summaries
- Alerts and reporting
How it works
Three simple steps.
- 1
Classify
AI reads each message and sets topic and urgency.
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- New messages are read as they arrive in your inbox or helpdesk.
- Each one gets a topic and an urgency level from categories you define.
- If the AI is unsure, the message is flagged for a person instead of guessed.
- 2
Route
Your rules send it to the right team.
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- You set the rules — for example, billing questions to finance and outages to the on-call lead.
- The ticket is assigned in the tool your team already works in, confirmed during the assessment.
- Rules can be changed at any time without rebuilding the workflow.
- 3
Assist
Agents get a summary and a draft to approve.
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- The agent sees a short summary of the whole conversation.
- A reply draft is prepared from your approved information and tone.
- The agent edits or approves it — nothing is sent to a customer automatically.
- Replies are never sent without a person.
- Unclear tickets go to a human, not a guess.
Let’s chat No obligation
Ready to automate support?Let’s talk.
A short call. An honest answer.